FAQ

All prices in the NCMEC store are presented in USD. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Yahoo Currency.
We accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

Sometimes things happen, and your order just isn’t exactly what you were expecting. In cases like these please visit the Contact page and we’ll help get your order returned or exchanged.
All returns or exchanges must be filed within 30 days of receiving your order. In the event of an exchange/return, the customer is responsible for the cost of return shipping. All items must be returned unused and in their original packaging.

Sizing can vary from product to product, so be sure to check out the sizing chart that corresponds to the specific product of interest. Each product page has a sizing chart in the description for your convenience.
Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to reference the sizing chart first.

Orders are processed within 72 hours from the time of order. Once an order is processed it will be sent out for shipping. Upon shipment you will receive an email with tracking information for your package. If you have not gotten this email after about 5 days, please check your spam folder before contacting us.
We do our best to keep shipping prices low, and will ship via whichever carrier can reliably deliver your package at the most affordable cost.
US orders will ship via USPS and generally take between 1-2 weeks to arrive. For international orders, delivery time largely depends on the delivery services available in your country. Please allow up to 5 weeks from ship date for international orders to arrive. Shipments to India, and Africa can take upwards of 2 months. Please take this into account before ordering.

Once your order ships, you will get an email with tracking information. If you created an account, you can also log in to see the status of your order.